Lou Gerstner wrote, "People truly do what you inspect, not what you expect." … Lest we forget, these "inspection pages" exist because chief executives are "people" too.
An Analysis of the Kyndryl (NewCo) Divestiture |
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Published July 24, 2021
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Akers [IBM's CEO in 1992] said he had been pondering a plan to split IBM into more manageable pieces. But first, the 57-year-old chief executive hired consultants and set up an internal group of executives to see what they thought. The conclusions were almost unanimous: Break Big Blue into Baby Blues.
Bart Ziegler, Associated Press, Minneapolis Star Tribune, September 8, 1992
I was in an IBM sales organization in 1992. Thank goodness someone was awake on the board of directors.
I wonder what we need to do to wake up IBM's current board?
If they need a history book: THINK Again!
- Peter E.
I wonder what we need to do to wake up IBM's current board?
If they need a history book: THINK Again!
- Peter E.
What Most Analysts Are Missing In The IBM Breakup: Employee Engagement
- IBM’s Board of Directors Is Practicing the Definition of Insanity
- IBM Analysts Are Ignoring these Two, Long-Term Trends
- Can We See into the Future?
- Sales and Profit Productivity Will Most Likely Continue Their Fall
IBM’s Board of Directors Is Practicing the Definition of Insanity
The definition of insanity is repeating the same actions over and over again and expecting different results.
Evidently it wasn’t Einstein, but whoever said it was brilliant!
IBM hasn’t had management processes in place during the 21st Century that produces the leadership talent necessary to turn around an organization. The list of missteps and failures is long: the disk drive business, the PC Company, the x86-Server Division, WebSphere, Lotus, BigFix or a host of others—some of which were highly successful organizations before their acquisition by IBM. Its twenty-first-century strategies and processes have promoted individuals into positions of authority who are “jettison-now managers” not “turn-around leaders.”
It appears from this recent decision that Arvind Krishna is a member of the former not the latter, as he repeats what Palmisano and Rometty have been doing for decades. Apparently Wall Street, for now, is buying what he is selling—that, this time around, things will be different: revenues and profitability will rise, long-term shareholders will see market beating returns, customers will be delivered superior products that will make them more competitive, and employees can expect higher employment security.
Unfortunately, the history of these practices and their returns for IBM’s stakeholders suggest otherwise.
It appears from this recent decision that Arvind Krishna is a member of the former not the latter, as he repeats what Palmisano and Rometty have been doing for decades. Apparently Wall Street, for now, is buying what he is selling—that, this time around, things will be different: revenues and profitability will rise, long-term shareholders will see market beating returns, customers will be delivered superior products that will make them more competitive, and employees can expect higher employment security.
Unfortunately, the history of these practices and their returns for IBM’s stakeholders suggest otherwise.
IBM Analysts Are Ignoring these Two, Long-Term Trends
These are the two-decades-long charts that document the long-term problem at IBM: employee productivity, or as some write, the engagement, passion and enthusiasm employees have for their work. Sales productivity at IBM flattened in 1995 after climbing ever-onward throughout the entire 20th Century. It started its long-term, ever-downward decline in 1999 during Louis V. Gerstner’s tenure (1993-2001). Confusing some, sales productivity even declined during a time of expanding revenues that spanned the length of Samuel J. Palmisano’s tenure (2002-2011). It continued its fall during Virginia M. (Ginni) Rometty’s executive officer career (2012-2019).
This chart should scare investors and wake up those analysts who make their money off of valuable insights and advice based on corporate performance rather than advertising revenues driven by “bell and whistle” show performances.
To put it clearly, an employee in 2020 produced almost 50% less revenue than an IBMer in 1999.
This chart should scare investors and wake up those analysts who make their money off of valuable insights and advice based on corporate performance rather than advertising revenues driven by “bell and whistle” show performances.
To put it clearly, an employee in 2020 produced almost 50% less revenue than an IBMer in 1999.
Let’s also look at IBM’s long-term twenty-first-century profit productivity.
Take particular notice of the productivity decline during Ginni Rometty’s tenure as chief executive officer. Arvind didn't fare much better in his first year. IBM's profit per employee was higher than this 2020 number from 1983 to 1985—without factoring in inflation, and in 2013 productivity was twice as high.
Take particular notice of the productivity decline during Ginni Rometty’s tenure as chief executive officer. Arvind didn't fare much better in his first year. IBM's profit per employee was higher than this 2020 number from 1983 to 1985—without factoring in inflation, and in 2013 productivity was twice as high.
Through 2013, profit “productivity” was raised by raids on pension plans, reducing severance pay, delaying 401(k) matching benefits, divestitures, and layoffs—not true employee productivity increases. This delayed the impact of diverting investments into paper (stock buybacks) from investments that would make people more productive, processes more effective, and products more valuable—business-first investments that raise productivity in a sustainable manner.
These non-business-first practices masked a real decline in profit “productivity” until 2013. This is when workforce rebalancing hit the proverbial brick wall and ran short of highly-paid but highly-productive positions in the United States and Europe to outsource to lower-wage but lower-productivity locations: essentially, the workforce-rebalancing, profit-producing, outsourcing hare was finally overtaken and surpassed by the productivity tortoise which is now exacting its revenge.
Put succinctly: Taking inflation into consideration, each and every one of the 375,300 employees in 2020 produced 50% less profit than each and every one of the 354,377 employees in 1999.
These non-business-first practices masked a real decline in profit “productivity” until 2013. This is when workforce rebalancing hit the proverbial brick wall and ran short of highly-paid but highly-productive positions in the United States and Europe to outsource to lower-wage but lower-productivity locations: essentially, the workforce-rebalancing, profit-producing, outsourcing hare was finally overtaken and surpassed by the productivity tortoise which is now exacting its revenge.
Put succinctly: Taking inflation into consideration, each and every one of the 375,300 employees in 2020 produced 50% less profit than each and every one of the 354,377 employees in 1999.
Can We See into the Future?
The day that this divorce was announced every IBMer went on hold thinking, “What does this mean for me and my family?” Yes, even the Red Hat employees paused to evaluate this announcement, and these individuals were—before the acquisition—achieving a sales and profit productivity performance that was 23.7% and 48.9% higher than IBM’s, respectively. This internalized question was asked within the context of IBM’s two-decades-long human resource practices that constantly threaten, even the highest-performing employees’ employment security. Every 21st Century IBM employee knows from experience that “performance doesn’t matter when it comes to employment security.” It is a matter of wrong place, wrong time or even wrong age group.
As Gallup has shown for decades, employee engagement matters—no matter the employees age. So, although no one can see into the future, looking at the impact of IBM’s past human resource practices, it would be a strong, well-placed bet that Arvind Krishna’s announcement will drive both sales and profit productivity further downward.
But then again, no one can see the future can they? Nope, but what about exhibiting some vision to pierce the future?
As Gallup has shown for decades, employee engagement matters—no matter the employees age. So, although no one can see into the future, looking at the impact of IBM’s past human resource practices, it would be a strong, well-placed bet that Arvind Krishna’s announcement will drive both sales and profit productivity further downward.
But then again, no one can see the future can they? Nope, but what about exhibiting some vision to pierce the future?
If a young man is to get ahead in business … vision is necessary—vision which pierces the future.
No one, it is true, can look ahead and foretell with unfailing accuracy what the future will bring, but that is not necessary. For just as historians judge the past in the light of the present, we can envision the future out of our knowledge of what has taken place in the past, and what is going on about us now.
Tom Watson, Interview with Merryle Rukeyser, The Review, 1937
If only IBM’s Board of Directors would “envision” IBM’s future with a knowledge of what has taken place over the past two decades—even the past eight years—and consider what is “going on” about them now.
Probably too much to ask of someone making more than $500,000 per year warming a director’s chair, right?
So, here’s my opinion. Just be careful as it is worth what you are paying for it . . .
. . . the time to read this article.
Priceless!
Probably too much to ask of someone making more than $500,000 per year warming a director’s chair, right?
So, here’s my opinion. Just be careful as it is worth what you are paying for it . . .
. . . the time to read this article.
Priceless!
Sales and Profit Productivity Will Most Likely Continue Their Fall
I can’t stand to work in the world of yes-men. They create an atmosphere that can lull you to sleep. I like people who care enough about what’s going on to speak up when they don’t like what they see. Of course, there are critics and there are critics, but even the worst of them are more stimulating than the best of the yes-men. …
There’s the kind of complainer every organization needs: the royal dissenter. He or she offers not only a well-thought-out criticism but also a considered approach to dealing with the problem.
Buck Rodgers, The IBM Way
A thinking individual, as a royal dissenter, has to question why the board of directors, which should be watching out for the shareholders’ best interests, allowed the previous chief executive to lose $56 on a shareholders’ $1,000 eight-year investment, and is now allowing her successor to continue her same practices. IBM executives and managers, and the members of the corporation’s board of directors are not royal dissenters, and the productivity decline of the last two decades is the symptom of an on-going problem without resolution: the loss of employee engagement, passion and enthusiasm for their work is causing a corporate disintegration—the loss of corporate strength and cohesion.
I wrote about Arvind Krishna’s First 100 Days. These decisions and his first-year performance continue to reinforce that he is cut from the same cloth as Palmisano and Rometty. Even Louis V. Gerstner, who I position in my book as a Shakespearean King, understood that breaking up IBM was to destroy its greatest strength.
Unfortunately, Palmisano and Rometty implemented an even more extreme strategy than the one Gerstner stopped in 1993: John F. Akers’ “Baby Blue’s Strategy.”
Overall, Akers presided over a 70% decline in the corporation’s market value.
I wrote about Arvind Krishna’s First 100 Days. These decisions and his first-year performance continue to reinforce that he is cut from the same cloth as Palmisano and Rometty. Even Louis V. Gerstner, who I position in my book as a Shakespearean King, understood that breaking up IBM was to destroy its greatest strength.
Unfortunately, Palmisano and Rometty implemented an even more extreme strategy than the one Gerstner stopped in 1993: John F. Akers’ “Baby Blue’s Strategy.”
Overall, Akers presided over a 70% decline in the corporation’s market value.
After losing almost 50% of its market value since the end of 2011, can shareholders afford for their corporation to lose more?
History may not repeat itself, but it does have a nasty rhyme because human beings keep repeating the same mistakes.
Cheers from a royal dissenter.
IBM needs more “royals!”
Speak Up!
- Pete
Cheers from a royal dissenter.
IBM needs more “royals!”
Speak Up!
- Pete