Snarling Management Produces Employees Who Snarl

“Many a man in charge of others snarls at his employees simply because the man who held the job before him and under whom he was trained had cultivated the fine art of snarling.

"An equally pertinent observation is that the pleasant-mannered employee usually reflects the attitude of a similarly pleasant-mannered boss.

"​Habits are catching. An executive’s daily attitude toward those in his employ becomes a habit. And the sum total of the relations of all the executives in all their relations with employees is the labor policy of that business in action.”

Management and the Worker, 1920

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Today, wouldn't we call such an environment a corporate "culture" of snarling? And doesn't this concept apply in all aspects of life: economic, political, spiritual, and even ... parental?

Peter E. Greulich

Read more 1920 Insights from A. W. Shaws Trilogy about management

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